FIRDAUS, F.; FAJRINA, N. N.; SYAFRINA, M. Analysis of School Administrative Service Quality Using SERVQUAL Model in SMA Negeri 19 Batam. Jurnal Bisnis Mahasiswa, [S. l.], v. 5, n. 3, p. 1261–1269, 2025. DOI: 10.60036/jbm.618. Disponível em: https://jurnalbisnismahasiswa.com/index.php/jurnal/article/view/618. Acesso em: 15 apr. 2026.