PUSPITASARI, A.; FEBRIANTI , D. S. Analisis Pengaruh Efektivitas Komunikasi, Customer knowledge Dan Customer Relationship Management Terhadap Kepuasan Pelanggan. Jurnal Bisnis Mahasiswa, [S. l.], v. 4, n. 2, p. 202–213, 2024. DOI: 10.60036/jbm.v4i2.art9. Disponível em: https://jurnalbisnismahasiswa.com/index.php/jurnal/article/view/203. Acesso em: 7 aug. 2026.