The effect of brand value proposition and product positioning on purchase intention of Traveloka users in Indonesia

Authors

  • Sardina Sobeukum Department of Accounting, Faculty of Economics and Business, Merdeka University, Indonesia
  • Yandri Samuel Augusteyn Department of Management, Faculty of Economics and Business, Airlangga University, Indonesia
  • Merlin Kristen Ratu Elo Department of Management, Faculty of Economics and Business, Ciputra University, Indonesia

DOI:

https://doi.org/10.60036/jbm.1101

Keywords:

Brand Value Proposition, Product Positioning, Purchase Intention, Indonesia

Abstract

Purpose – This study aims to analyze and explain the influence of Brand Value Proposition and Product Positioning on the Product Positioning of Traveloka app users in Indonesia.

Design/methodology/approach – This study employs a quantitative survey approach. Data were collected via an online questionnaire from 100 respondents using non-probability sampling techniques. The data analysis technique used was multiple linear regression to test the relationships among the study variables.

Findings – The results indicate that both Brand Value Proposition and Product Positioning have a significant and positive influence on users' Product Positioning. These findings indicate that strengthening brand value and the accuracy of Product Positioning in consumers' minds effectively drives Product Positioning on digital platforms.

Research limitations – The limitations of this study lie in the small sample size and its focus on Indonesia alone; therefore, generalizing the results to a global context requires caution.

Implications – In practical terms, Traveloka's management needs to continue refining its marketing communication strategies to highlight the uniqueness of its services and strengthen its market position. Theoretically, this study contributes to the literature on consumer behavior in the digital economy.

Originality – This paper offers new insights by integrating value proposition and Product Positioning variables into a single empirical model within the dynamic online travel agency (OTA) industry in Indonesia.

Downloads

Download data is not yet available.

References

Ahmad, R., Basarudin, N. A (2025). Digital marketing, cultural tourism, and legal-ethical challenges: implications for social entrepreneurship in Malaysia and Indonesia. Advances in Consumer Research, 2, 5144–5159.

Andrat, H. H. E. (2024). Mengoptimalkan Interaksi Untuk Membangun Ekuitas Merek Yang Berkelanjutan. Penerbit Adab.

Baca, G., & Reshidi, N. (2025). Green branding and consumer behavior, unveiling the impact of environmental marketing strategies on purchase decisions. Business Strategy and the Environment, 34(3), 3701–3713.

Çetinkaya, N. Ç. (2019). Relationship between product positioning and purchase intention: A cross-generation comparison.

Chakraborty, D., & Paul, J. (2023). Healthcare apps’ purchase intention: A consumption values perspective. Technovation, 120, 102481.

Das, A. (2023). Developing dynamic digital capabilities in micro-multinationals through platform ecosystems: assessing the role of trust in algorithmic smart contracts. Journal of International Entrepreneurship, 21(2), 157–179.

Doughty, H., & Thomas-Walters, L. (2025). Measuring pro-environmental behavioural determinants using closed-answer surveys. Oryx, 1–11.

Fatmawati, I., & Al Amudi, N. (2023). How Do Product Positioning and Consumer Knowledge of Green Brands Lead To Purchase Decisions?

Fauzi, R. U. A., Kadi, D. C. A., & Firdaos, S. (2025). Pengaruh inovasi, positioning produk, dan electronic word of mouth tehadap minat beli sepeda listrik (studi kasus konsumen sepeda listrik di Magetan). Bussman Journal: Indonesian Journal of Business and Management, 5(2), 424–454.

Gauch, H. G. (1993). Prediction, parsimony and noise. American Scientist, 81(5), 468–478.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2013). Multivariate data analysis: Pearson new international edition PDF eBook. Pearson Higher Ed.

Huda, N., Manek, A., Taolin, M. L., & Aziz, S. (2025). Metodologi Penelitian Manajemen dan Bisnis: Pendekatan Kuantitatif, Kualitatif & Campuran. Nurul Huda.

Kumar, A., Shankar, A., Behl, A., & Wamba, S. F. (2025). Do you believe in the metaverse NFTs? Understanding the value proposition of NFTs in the metaverse. Technological Forecasting and Social Change, 210, 123880.

Li, S., Cao, T., & Xu, J. (2025). The influences of brand ethnicity on Chinese consumers’ brand attachment, brand trust and purchase intention: focused on domestic brand. Asia Pacific Journal of Marketing and Logistics, 1–20.

Liewendahl, H., Sarasvuo, S., Heinonen, K., Grönroos, C., & Stigzelius, T. (2025). Employee alignment with conscientious brand promises: exploring participatory mechanisms of brand promise co-creation. Journal of Brand Management, 1–17.

Majeed, M. U., Aslam, S., Murtaza, S. A., Attila, S., & Molnár, E. (2022). Green marketing approaches and their impact on green purchase intentions: Mediating role of green brand image and consumer beliefs towards the environment. Sustainability, 14(18), 11703.

Moorthi, Y. L. R., & Mohan, B. C. (2017). Brand value proposition for bank customers in India. International Journal of Bank Marketing, 35(1), 24–44.

Mukhid, A. (2021). Metodologi penelitian pendekatan kuantitatif. Jakad Media Publishing.

Novick, M. R. (1966). The axioms and principal results of classical test theory. Journal of Mathematical Psychology, 3(1), 1–18.

Peña-García, N., Gil-Saura, I., Rodríguez-Orejuela, A., & Siqueira-Junior, J. R. (2020). Purchase intention and purchase behavior online: A cross-cultural approach. Heliyon, 6(6).

Piepponen, A. (2025). Digital transformation of media organizations: developing value propositions and organizational capabilities.

Putra, R. P., & Razi, A. A. (2020). Value Proposition of Instagrammable Digital Tourism in Forming Brand Identity. 2nd Social and Humaniora Research Symposium (SoRes 2019), 163–166.

Putri, K. Y. S., Hafni, R. D., Dwiwina, R. H., Andriani, Y., & Arviani, K. D. (2021). Komunikasi Pemasaran merupakan Live Bridging pada Era Pandemi 2020-2021. Jurnal Parameter Vol, 33(1), 1.

Ries, A., Trout, J., & Kotler, P. (2001). Positioning: The battle for your mind (Vol. 2). McGraw-Hill New York.

Rukmana, P. U., Lubis, M., Fakhrurroja, H., Asriana, & Muttaqin, A. N. (2025). Ontology-Driven Emotion Multi-Class Classification and Influence Analysis of User Opinions on Online Travel Agency. Future Internet, 17(12), 582.

Sagita, P. A. W., & Kristianto, Y. (2026). The Influence of Price and E-Service Quality on Tourist Satisfaction (Case Study of Ordering Tourism Products Through Online Travel Agents in Nusa Penida). Asian Journal of Management, Entrepreneurship and Social Science, 6(01), 166–183.

Sani, M. R. (2025). Pengaruh Layanan Aplikasi, Online Costumer Reviews Dan Costumer Trust Terhadap Keputusan Pembelian Tiket Pesawat Pada Aplikasi Traveloka. Jurnal Ekonomi Bisnis, Manajemen Dan Akuntansi (Jebma), 5(2), 285–295.

Shen, L., Zhou, K. Z., & Luo, D. (2025). City digitalization and corporate financial fraud: an information asymmetry perspective. Journal of Management Studies.

Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170.

Sofyan, M. D. A., & Aprianingsih, A. (2023). Factor Influencing The Utilization of Pay Later Payment Option on Traveloka. Journal of Business & Management, 3866.

Spence, M. (1974). Competitive and optimal responses to signals: An analysis of efficiency and distribution. Journal of Economic Theory, 7(3), 296–332.

Subhaktiyasa, P. G. (2024). Evaluasi validitas dan reliabilitas instrumen penelitian kuantitatif: Sebuah studi pustaka. Journal of Education Research, 5(4), 5599–5609.

Sulistyo, A., Yudiandri, T. E. (2025). The Strategy Involves Using An Online Travel Agent To Increase Hotel Product Sales (Marketing Mix Perspective). Proceeding of Geo Tourism International Conference, 1(1).

Voigt, L. F., Koepsell, T. D., & Daling, J. R. (2003). Characteristics of telephone survey respondents according to willingness to participate. American Journal of Epidemiology, 157(1), 66–73.

Wang, B., Cham, T.-H., & Phau, I. (2025). “Their posts attracted me!”: unveiling the effect of social media influencers’ attributes on relationship quality and purchase intention. Journal of Research in Interactive Marketing, 1–25.

Wang, Y. M., Zaman, H. M. F., & Alvi, A. K. (2022). Linkage of green brand positioning and green customer value with green purchase intention: the mediating and moderating role of attitude toward green brand and green trust. Sage Open, 12(2), 21582440221102440.

https://www.bps.go.id/id. (2025). Data kepualuan indonesia.

Yulisetiarini, D., Catureswara, R. H., Nugraha, K. S. W., Prasetiyangtyas, S., Diendara, N., & Mauna, A. (2023). The Influence of Application Quality and Trust on Satisfaction and Repurchase Intention of Traveloka Consumers. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), 6(2), 769–776.

Zhang, Y., Liu, J., & Li, X. (2024). Value delivery in green consumption: the effect of advertisement value proposition on consumer perception and purchase intention. Frontiers in Psychology, 15, 1339197.

Zong, Y., & He, M. (2022). The impact imposed by brand elements of enterprises on the purchase intention of consumers with experience value taken as the intermediary variable. Frontiers in Psychology, 13, 873041.

Downloads

Published

2026-04-27

How to Cite

Sobeukum, S., Augusteyn, Y. S., & Elo, M. K. R. (2026). The effect of brand value proposition and product positioning on purchase intention of Traveloka users in Indonesia. Jurnal Bisnis Mahasiswa, 6(2), 879–894. https://doi.org/10.60036/jbm.1101